Mandatory

• Excellent spoken English skills
• Previous experience with L2 support and ticket handling
• Knowledge of n-tier web applications (Webserver, app server, database, middleware)
• Knowledge about e2e authentication in web communication (tokens, cookies, sso) 
• Experience with Java Enterprise Application Platform: Apache Tomcat, Jboss, Glassfish/Payara, Wildfly
• Familiar with WEB Server Software: Apache, IIS, Proxy Servers 
• ITSM Suite - BMC Remedy, ServiceNow: Incident Management, Change Management, Problem Management.

Good

• Linux command line skills (Bash, directory parsing)
• Skills with different databases like: LDAP, Oracle,  Postgres, MySQL 
• Some experience with SQL statements Knowledge about log analysis
• Knowledge about deployment processes
• Proven experience with a complex system having distributed clustered components.

Nice to have

• Basic German knowledge 
• Deeper knowledge in a programming language 
• Knowledge about (TCP) networks 
• Good documentation skills
• Java programming knowledge
• Workflow automation knowledge.